Return Policy

At Divine International Consulting Services and Divine Visual & System our goal is to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your purchase, you may return the item to DIVINE within 7 days of receipt of item(s). Claims for damaged or missing items must be received within two (2) business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, DIVINE reserves the right to refuse the return or to charge a restocking fee of 25%.

How to return or exchange an item:

• To return an item you must call Customer Service at 877-880-4DVS / 786-955-6257 or email cs@divinevisual.com to obtain an RMA number.
  
• Place the original package into a shipping carton.
  
• Include the invoice and the reason for the return. If defective, please specify the defect.
  
• Please do not place stickers or shipping labels on the original manufacturer's package.
  
• The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
  
• Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  
• Send pre-authorized returns to:
  
  Divine Return Dept.
  24 NE 167th Street
  N Miami Beach, FL 33162
  

Rules:

• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  
• DIVINE is not responsible for personal data or items left in returned merchandise.
  
• Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  
• RMA numbers are valid for 7 days.
  
• DIVINE is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  

• TVs, combos and monitors 37" and larger once opened
  
• All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped
  
• Computers, Software and Hardware once unwrapped
  
• Any computers built or modified by DIVINE to customer's specifications
  
• Special Order merchandise
  

• Your requests to change or cancel your orders will be processed during our next open business day.
  
  How Do I Change My Order?
  
• You can change your order by calling our toll-free Telephone Number 1-877-880-4DVS or by filling out the Change/Cancel Order Form on the bottom of this page.
  
  How Do I Cancel My Order?
  
• You can cancel your order by calling our toll-free Telephone Number 1-877-880-4DVS or by filling out the Change/Cancel Order Form on the bottom of this page.